If there is a 6 star rating, I will give this hotel 6 star. 5 star isn't good enough for their kindness and excellence.
On 5/20/2023, my wife accidently fail on the down hill road of Montepulciano and broke her ankle. We just happened to stop in front of Hotel San Michele after emergency treatment. While I was asking for direction to our reservation (a B&B in Cortona), the front desk young lady named Amalia, provided me a lot of information, and a map, telling me how to find our B&B. She also provided tips on the parking rules in Cartona, how to avoid getting parking tickets, etc... Since my wife ankle was broken, she couldn't walk further, we decide to stay on San Michele instead. Amalia was so kind. Even though she was slim and looked delicate, she tried very hard, to help us carry luggage, and help me, holding my wife jump to our room. At night, while we had difficulties calling airline to reschedule our flight back to US, the manager Alessandro provided us a lot of assistance, call the airline for us, and advised us how to get our cell phone working, parked our car, setting up room air condition, etc... We were so touched by their whole effort trying to make our life easier. Next morning, while we were leaving, Porter young man named Tahir, helped us every step of the way, moving my wife step out of the hotel, and helped us carry and arrange luggage in our car. We were so touched by their kindness. After came back to US, even though it's been almost two months, we were busy visiting our doctors, dealing with other things, we always wanted to write them a big thank you. Hope this review will express some of our feelings towards their service. Everyone in this hotel we met was very kind and very eager to help us. We'll never forget our experience.